Phone Numbers
Add project phone numbers and manage their assignment to voice Flows.
Open Advanced → Phone Numbers to manage numbers available to voice applications. The list shows the phone number, name, assignment status, assigned Flow, and creation date.
The screenshot uses reserved example numbers; it does not publish the test project's provider numbers.
Add and assign numbers
Select Add Phone Number to browse numbers currently available from the voice provider. Select Add Number in the dialog to add one to the project.
Assignment happens through voice Flow deployment. An assigned row links to its Flow. An unassigned number remains in the project and can be assigned later.
Actions
| Action | What it does |
|---|---|
| Unassign Phone Number | Removes one assigned number from its Flow after typed confirmation. The number remains available for reassignment. |
| Delete Phone Number | Releases an unassigned number after confirmation. Only unassigned numbers can be deleted, and release cannot be undone. |
Before unassigning or deleting a number, check inbound routing, outbound campaigns, published contact information, and the Flow's deployment. A phone number can be customer-facing even when no recent calls appear in BotDojo.