Views and Analytics

Use the Work Queue summary, built-in and saved views, filters, grouping, and usage analytics.

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Every queue opens on Summary.

The Work Queue Summary showing one item in each configured status

The summary groups items by status category and shows the completion percentage. Select a status card to open a filtered list for that stage. Use Refresh status counts after a large import or bulk update when you need an immediate count.

Built-in views

View	What it contains
All Items	Every active item, with an optional quick status filter.
Needs Attention	Items whose action state requires an operator.
Assigned to AI	Items currently assigned to or being processed by agents.
Completed	Items whose current status is marked End Status.
Analytics	Flow usage and model-cost metrics associated with the queue.

Business status and action state are intentionally separate, so the built-in operational views may contain items from several business statuses.

Create a saved view

A saved view preserves how the item grid should be queried and displayed:

filters;
sort order;
visible columns;
grouping;
other supported grid state.

Start from All Items or another grid view.
Apply filters, sorting, columns, and grouping.
Select Create View and enter a name.
The new tab appears beside the built-in views.

The Save View dialog used to name the current queue-grid configuration

When you change a saved view, use Update View to replace its configuration or Revert to restore the saved version. Edit the view name from its tab, or archive the view when it is no longer useful. Archiving a view does not archive its items.

Good saved views answer an operating question, such as “Chicago records ready for review” or “Needs clarification this week.” Avoid saving slight variations that differ only temporarily.

Analytics

Select Analytics to inspect usage associated with the queue.

Control	What it does
All Flows	Includes every Flow associated with queue work or limits the report to one Flow.
Select Facet	Breaks the report down by a supported dimension.
Day	Chooses the chart interval.
1d–90d / Custom	Sets the reporting window.
Refresh	Reloads metrics for the selected controls.

The page shows model cost and tokens used over time, model cost by usage, and requests by Flow when the queue has associated agent runs. A human-only or newly created queue can have item counts in Summary while Analytics remains empty.