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Intercom

BotDojo can integrate your chatbot into your Intercom web chat widget. Following are the steps to set up Intercom:

  1. Log in to your BotDojo account and navigate to the Integrations section.
  1. Select Connect Intercom.
  1. Select workspace on which the app is to be installed.
  1. Authorize BotDojo to access your Intercom workspace.
  1. Once authorized, the Intercom Integration will be connected, and the app will be installed successfully in the selected workspace.

Using the App in a Workflow​

  1. Navigate to your Intercom workspace where the BotDojo app is installed. Click Settings.
  1. Go to AI and Automations.
  1. Go to Worflows.
  1. Create a new workflow or use an existing workflow.
  1. Select Start from scratch.
  1. Select the trigger for the workflow.
  1. Select Users and Leads as the audience for this workflow. Save and close.
  1. Add a new step in the node and click on Send an app.
  1. From the list of installed apps, select BotDojo.
  1. Select the BotDojo Project and click Next.
  1. Select the Flow and click Save.
  1. BotDojo app is now successfully configured for this workflow. Save and set the workflow as live.

Testing the Workflow​

  1. Visit the website where the Intercom chat widget is installed. Send a message through the widget.
  1. The automated response will come from the configured BotDojo Flow.