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Metrics & Pricing Guide

Understanding BotDojo's pricing components and how they work.

Flow Requests​

Unit of work for AI Agent and Automation

What it is: Each time your application or users interact with BotDojo Flow, it counts as one flow request. A BotDojo Flow can be an AI Agent, Evaluation, Summarization, Data Extraction, or Backend Automation.

Examples: Support chat interaction, summarizing a ticket, running an evaluation, or auditing a human agent on a call.

Typical Usage:

  • 1 request per ticket summary
  • 1 request per chat interaction
  • 1 request for each evaluation

Example: Per Customer Support Chat Session: 26 requests (5 interactions, 20 evaluations, 1 summary)

Vector Dimensions​

Stored embeddings for AI search & retrieval

What it is: Vector dimensions represent the storage space needed for AI embeddings of your content. When you upload documents, images, or text, they're converted into numerical vectors that enable semantic search and AI understanding.

How it's calculated: Each piece of content is processed and converted into 1,536-dimensional vectors for AI understanding and search capabilities.

Calculation Examples​

Ticket Summary:

  • 1 summary ~3,000 vector dimensions

6-Page PDF Scenario:

  • Average: 300 words per page = 1,800 total words
  • ~12,000 characters total (6.7 chars per word average)
  • Content split into ~6 chunks (2,000 chars each)
  • Each chunk → 1,536 dimensions
  • Total: 9,216 vector dimensions
note

Actual dimensions may vary based on content complexity, formatting, embedding model, and chunking strategy.

Use Cases​

  • Knowledge Base Index: Semantic search across your documentation, FAQs, and company knowledge
  • Ticket Information Index: Contextual search through support tickets, issue descriptions, and resolutions
  • Call Transcription Index: Searchable voice conversations with sentiment and topic analysis
  • Metadata Index: Combined semantic and graph search capabilities that understand both content meaning and relationships between data points

Voice Minutes​

Audio processing and speech-to-text conversion

What it is: Voice minutes track the total time spent processing audio content through speech-to-text conversion, voice synthesis, or audio analysis within your automations.

Applications: Call transcription, voice assistants, meeting summaries, podcast processing, and automated voicemail analysis.

Billing: Charged per minute of call. Includes call handling, speech-to-text conversion, text-to-speech synthesis, and call recordings.

Web Scraping Hours​

Automated data collection from websites

What it is: Web scraping hours measure the compute time used to automatically extract data from public websites, including page loading, data extraction, and processing time.

Common uses: Price monitoring from public e-commerce sites, competitor analysis, lead generation from publicly available directories, news aggregation, and market research automation from public sources.

Efficiency: Our optimized scraping can typically process hundreds of public web pages per hour, depending on website complexity and data requirements.

LLM Costs​

AI model usage and processing fees

What it is: LLM (Large Language Model) costs cover the actual API fees charged by AI providers like OpenAI, Anthropic, or Google for processing your text, generating responses, and running AI analysis.

Model flexibility: We maintain high-throughput access to all major model providers and adapt to use the optimal model for each specific task. As the AI landscape evolves monthly, we ensure you're always using the best-performing model for your needs.

Transparent pricing: Most plans include a monthly LLM credit allowance. For overages, we pass through the actual provider costs to keep your AI operations affordable and predictable.

Consulting Hours​

Expert support and custom development

What it is: Professional consulting hours provide access to BotDojo experts for custom development, integration support, optimization, and strategic guidance on your AI automation projects.

Services included: Custom flow development, API integrations, performance optimization, training sessions, and architectural consulting.

Overage Pricing​

Pay-as-you-grow pricing for additional usage

How it works: When you exceed your plan's included limits, you're charged only for the additional usage at our transparent overage rates. No penalties or service interruptions.

Overage Benefits​

  • No service interruptions
  • Transparent, real-time usage tracking
  • Automatic scaling with your growth
  • Monthly billing summaries
  • Usage alerts and notifications

Need help understanding your usage or optimizing costs? Contact our support team