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Zendesk

BotDojo can integrate with Zendesk to sync ticket data. Following are the steps to set up Zendesk:

  1. Go to your Zendesk account https://your-subdomain.zendesk.com

  2. Navigate to Settings > Admin Center

  1. Navigate to Apps and integrations > Zendesk API > OAuth Clients.

  2. Click Add OAuth client and fill in the required details.

  3. Set the Unique Identifier to any unique value. This will act as the client ID for the OAuth process.

  4. Set the Client Type to Confidential.

  5. Set the Redirect URI to: https://app.botdojo.com/integrations/zendesk/oauth_redirect

  1. Click Save, then copy the generated Client Secret.

  2. In a new tab, log in to your BotDojo Account and go to Integrations.

  3. Click on the Zendesk Integration and paste:

  • Input the Unique Identifier specified during OAuth client creation into the Client ID field.
  • Input the generated Client Secret into the Client Secret field.
  • Put the value in https://your-subdomain.zendesk.com into the Subdomain field

  1. Click Update. You will be redirected to the authorization page.

  2. Click Allow to grant the necessary permissions.

  3. Your Zendesk integration is now successfully connected.